The Thai Airways Royal Orchid Spa, a pioneering luxury airline spa at Suvarnabhumi Airport, set a new benchmark in airport wellness.
From 2007 to 2011, Wellness Meets Luxury collaborated with a major Bangkok-based spa and wellness complex, along with Thai Airways (TG) committee, to develop and implement this unique project.
The spa, located in Concourse D, offers a tranquil retreat for first and business class passengers, providing a range of rejuvenating services in a serene environment.
The project involved overcoming numerous challenges, including stringent airport security protocols and the development of high-level standards and SOPs to meet the expectations of first-class guests.
Luxury Spa Concept Development | SOP Creation | High-Level Team Training
Project Scope
13 Months
Timeline
Website
www.thaiairways.com/en/during_your_trip/on_ground/royal_orchid_spa.page?
High-Security Integration, Luxury Wellness Services, Comprehensive Team Development
Solutions Delivered
Thai Airways | Royal Orchid Spa
Case Study
- Implementing a luxury wellness spa within the secure environment of an international airport, adhering to stringent security protocols.
- Streamlining the recruitment process while ensuring all security requirements are met.
- Developing a streamlined and effective yet universal menu to meet the high expectations of first-class guests.
The Royal Orchid Spa has become a standout feature of Suvarnabhumi Airport, offering first and business class passengers a unique and luxurious wellness experience.
The spa's innovative concept and high standards of service have significantly enhanced the overall travel experience, making it a hallmark of Thai Airways' commitment to excellence.
Setting a New Standard in Airport Wellness
results and impact
Seamless Integration: Collaborated closely with airport authorities and security teams to ensure the spa's operations complied with all security requirements while maintaining a serene and luxurious atmosphere.
High-Level SOPs: Developed comprehensive standard operating procedures (SOPs) and training programs to uphold exceptional service standards, ensuring that the spa team delivered a consistently high level of service.
Efficient Recruitment Process: Managed the complex recruitment process, ensuring that all staff met the high-security standards required for an international airport.
Achievements in Developing Thai Airways Royal Orchid Spa
Project Milestones
key highlights
Creation of a Luxury Spa Concept
Developed a luxurious wellness concept that catered to the specific needs of high-end travelers, providing a range of treatments designed to relax and rejuvenate.
High-Level Collaboration
Worked closely with the esteemed spa brand, Thai Airways management, and airport authorities to ensure seamless project execution and integration.
Innovative Service Offerings
Designed a menu of services that included traditional Thai massages, aromatherapy, and other wellness treatments, tailored specifically for the discerning clientele of Thai Airways.
Exceptional Team Development
Recruited, trained, and developed a high-performing spa team capable of delivering top-tier services, enhancing the overall passenger experience.
Integrating Luxury Wellness in a High-Security Environment
CHALLENGES ADDRESSEd
