The initial phase of our consulting process, "Concept and Design," focuses on crafting bespoke wellness environments that align with the visionary goals of luxury resorts and high-end residential developments. This stage involves a deep dive into understanding the client's aspirations and the unique characteristics of the location, ensuring that every aspect of the proposed wellness and leisure facilities enhances the overall guest experience.

We meticulously recruit and train top-tier spa staff, ensuring they are well-prepared to deliver exceptional service from day one.

This guarantees that your guests receive the highest level of care and attention, enhancing their overall experience and satisfaction.

Recruitment and Training

Our comprehensive pre-opening phase is designed to ensure your luxury spa or wellness destination launches smoothly, meeting the highest standards of excellence and guest satisfaction.

Overview of pre-opening Phase

We collaborate closely with stakeholders to develop a comprehensive plan that integrates cutting-edge wellness trends with timeless design principles.

Our approach is holistic, considering everything from spatial planning to the selection of materials that resonate with the natural setting and cultural context.

We develop and implement detailed standard operating procedures, install essential operational tools, and establish health and safety protocols to ensure seamless daily operations.

This means your spa will operate efficiently from the start, minimising disruptions and maximising guest satisfaction.

Operational Setup

We emphasise sustainable practices and innovative wellness technologies that set new standards in the luxury market.

The design process is iterative and collaborative, involving regular consultations with architects, designers, and clients to refine the concept until it fully captures the intended essence and functionality.

Our team crafts bespoke spa programs and treatment menus while creating targeted marketing and promotional strategies to generate excitement and attract guests.

This ensures your offerings stand out in the market, drawing in clientele eager to experience your unique services.

Spa Program and Marketing

The outcome of this phase is a detailed design blueprint that outlines the proposed facilities and services. This blueprint not only serves as a guide for architectural and interior design but also acts as a strategic tool for future operational planning.

By the end of this phase, clients have a clear roadmap for creating spaces that offer unparalleled wellness experiences, tailored to optimise the back-of-house experience, as well as attract and delight their target demographic(s).

We provide thorough financial planning and budgeting, set up retail operations, and design customer loyalty programs to ensure profitability and guest retention.

This comprehensive approach supports your financial goals and helps build a loyal customer base, contributing to long-term success.

Financial and Retail Planning