Creating Job Descriptions for, Recruiting and training an entire spa, recreation, water sports and wellness support team to uphold luxury standards was a key focus.

We aimed to ensure that each team member possessed exceptional skills, had a positive attitude and aligned with the resort's ethos of luxury and excellence.

This process required meticulous selection, comprehensive training programs, and continuous support to maintain high standards and deliver an unparalleled guest experience from day one.

Elevating Guest Experience and Enhancing Resort Prestige

Transformative Outcomes

results and impact

At the time of relaunch and opening of the newly developed spa and recreational facilities at the InterContinental Samui Baan Taling Ngam Resort, the wellness team and facilities have significantly enhanced the overall guest experience. Our bespoke wellness programs, coupled with the expertise of the resort's trained staff, played a pivotal role in reinforcing the resort’s reputation for excellence and luxury.

Enhanced Guest Experience
The integration of wellness and recreational facilities created an unparalleled environment for guests, offering a range of activities and relaxation options that cater to diverse preferences and enhance overall satisfaction.

Elevated Resort Prestige
Collaboration with interior designers to create a fresh and luxurious design concept contributed to the resort’s elevated aesthetic appeal. This, combined with our bespoke wellness programs, has positioned the resort as a leading destination in luxury wellness.

Sustained Excellence
The seamless integration of wellness and recreational facilities has not only improved the immediate guest experience but also established a sustainable framework for ongoing excellence. This ensures that the resort continues to thrive and meet the evolving expectations of its discerning clientele.

Excellence in every aspect of development.

Achieving Key Milestones

key highlights

Creation of a Unique Spa Concept
We designed a bespoke spa concept tailored to the resort's luxury ethos, ensuring it reflected the unique identity and high standards of the InterContinental brand.

Development of Comprehensive Recreation and Kids Club Programs
Our team developed engaging and comprehensive programs for recreation and kids clubs, offering diverse activities that catered to all age groups and enhanced the guest experience.

On-Site Consultancy for Eight Months During the Reconstruction Phase
Providing on-site consultancy for eight months, we ensured seamless coordination and implementation of the spa and wellness facilities during the resort's reconstruction phase.

Collaboration with Interior Designers for a Fresh, Luxurious Design
We worked closely with interior designers to create a fresh, innovative, and luxurious design that integrated seamlessly with the overall aesthetic of the resort.

Recruitment, Training, and Development of the Spa Team
Our efforts in recruiting, training, and developing the spa team focused on upholding the highest standards of luxury and service excellence, ensuring the staff delivered unparalleled guest experiences.

Seamless Integration of Wellness and Recreational Facilities
We ensured the seamless integration of wellness and recreational facilities, creating a harmonious environment that enhances the resort's offerings and guest satisfaction.

Recruiting and Training to Uphold Luxury Standards

Building a Dedicated and Aligned World-Class Spa Team

CHALLENGES ADDRESSED